Last Updated:12/16/ 2023

MedDefend offers an online platform and application to connect individuals seeking diagnoses for

medical conditions (“members”) with nurses (“advocates”) who recommend appropriate specialist

doctors for members to contact outside of the platform.

This Privacy Policy describes the privacy practices of MedDefend, and how we handle personal

information that we collect from and about members and advocates through the online platform,

application, and any related services (collectively, the “services”).

Personal Information We Collect

Information members provide us

● Contact details, such as your first and last name, email and mailing addresses, and phone

number.

● Demographic information, such as your sex and ethnicity.

● Health data, such as your symptoms, conditions with which you have been diagnosed, and other

data relating to your health.

● Account information, such as the email address and password you use to access our services.

● Payment information needed to complete your transactions with us, including name, payment

card information, and billing information. This information is processed by third-party payment

processors. The third-party payment processors will handle your payment information in

accordance with their own privacy policy. We do not have access to your full payment card

information.

● Communications that we exchange with you, including when you contact us with questions,

feedback, or otherwise.

● Usage information, such as information about how you use the services and interact with us,

and information you provide when you use any interactive features of the services.

● Marketing data such as your preferences for receiving our marketing communications and

details about your engagement with them.

Information advocates provide us

● Contact details, such as your first and last name, email and mailing addresses, and phone

number.

● Profile information, such as your nursing specialty and time zone.

● Government identification information, such as your drivers’ license, Social Security number,

and other information required for a background check when you onboard with us.

● Communications that we exchange with you, including when you contact us with questions,

feedback, or otherwise.

Automatic data collection. We and our service providers may automatically log and combine

information about you, your computer or mobile device, and your interaction over time with the

services, online resources, and our communications, such as:

● Device data such as your computer’s or mobile device’s operating system type and version,

manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP

address, unique identifiers (including identifiers used for advertising purposes), language

settings and general location information such as city, state, or geographic area.

● Online activity data such as pages or screens you viewed, how long you spent on a page or

screen, the website you visited before browsing to the services, navigation paths between pages

or screens, information about your activity on a page or screen, access times, duration of access,

and whether you have opened or otherwise engage with our communications, such as our

marketing emails or clicked links or files within them.

We use the following tools for automatic data collection:

● Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the

visitor’s browser or to store information or settings in the browser for the purpose of helping

you navigate between pages efficiently, remembering your preferences, enabling

functionality, and helping us understand user activity and patterns.

● Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can

store larger amounts of data, including on your device outside of your browser in connection

with specific applications.

● Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a

webpage or email was accessed or opened, or that certain content was viewed or clicked.

Information we obtain from other sources: We may obtain personal information from third parties, such

as marketing partners, publicly-available sources, and data providers.

How We Use Personal Information

We use personal information for the following purposes or as otherwise described at the time of

collection:

To provide our services. We use personal information to operate, maintain, and provide you with our

services.

To communicate with you about our services. We use personal information to respond to your requests,

provide customer support, communicate with you about our services, including by sending

announcements and updates, and request feedback about our products and services.

To improve, monitor, personalize, and protect our services. We use personal information to improve

and keep our services safe for our users, which includes:

● Personalizing your experience with the services and our communications.

● Troubleshooting, testing and research and to keep the services secure.

● Investigating and protecting against fraudulent, harmful, unauthorized or illegal activity.

For research and development. We may use personal information for research and development

purposes, including to analyze trends, usage, activities and statistics, and to improve the services and our

business. As part of these activities, we may create or use aggregated, de-identified or other anonymized

data from personal information we collect. We make personal information into anonymized data by

removing information that makes the data personally identifiable to you. We may use this anonymized

data and disclose it to third parties for our lawful business purposes, including to analyze and improve

the services and promote our business.

For direct marketing. We may send you direct marketing communications as permitted by law. You may

opt-out of our marketing communications as described in the “Opt-out of marketing

communications” section below.

For compliance and protection. We may use personal information to comply with legal obligations, and

to defend us against legal claims or disputes, including to:

● Protect our, your or others’ rights, privacy, safety or property (including by making and defending

legal claims).

● Audit our internal processes for compliance with legal and contractual requirements and internal

policies.

● Enforce the terms and conditions that govern the services.

● Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal

activity, including cyberattacks and identity theft.

● Comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas

or requests from government authorities.

How We Disclose Personal Information

We may disclose personal information to:

Advocates, at the member’s direction. When a member books an appointment with an advocate, we

will disclose personal information about the member to the advocate at the member’s direction.

MedDefend community. At members’ discretion, they may choose to post personally identifiable

information about their diagnoses or medical conditions on the message boards in our community

forum.

Service providers. Companies and individuals that provide services on our behalf or help us operate the

services or our business (such as hosting, information technology, customer support, email and text

message delivery, and website analytics services).

Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where

necessary in the course of the professional services that they render to us.

Authorities and others. Law enforcement, government authorities and private parties, as we believe in

good faith to be necessary or appropriate for the compliance and protection purposes described above.

Business transferees. Acquirers and other relevant participants in business transactions (or negotiations

for such transactions) involving a corporate divestiture, merger, consolidation, acquisition,

reorganization, sale or other disposition of all or any portion of the business or assets of, or equity

interests in, MedDefend (including, in connection with a bankruptcy or similar proceedings).

Third-Party AI Technology

Our services leverage third-party AI technology provided by our service providers. This technology is

trained on real-world data to help us generate a report for advocates about members’ symptoms and

recommended medical tests. We will disclose conversations and chat history to AI technology providers

to generate these reports, as well as intelligent and personalized responses in conversations with

members.

Privacy Choices

Opt-out of marketing communications. You may opt out of marketing-related emails by following the

opt-out or unsubscribe instructions in the emails you receive from us. You may also opt out of receiving

marketing communications from us by contacting us as provided in the “How to Contact Us” section

below. You may continue to receive services-related and other non-marketing communications.

Online tracking opt-out. There are a number of ways to limit online tracking, which we have summarized

below:

● Blocking cookies in your browser. Most browsers let you remove or reject cookies. To do this,

follow the instructions in your browser settings. Many browsers accept cookies by default until you

change your settings. For more information about cookies, including how to see what cookies have

been set on your device and how to manage and delete them, visit

https://www.allaboutcookies.org/.

● Using privacy plug-ins or browsers. You can block our websites from setting cookies by using a

browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery,

or uBlock Origin, and configuring them to block third party cookies/trackers. You can also opt out of

Google Analytics by downloading and installing the browser plug-in available at:

https://tools.google.com/dlpage/gaoptout.

Note that because these opt-out mechanisms are specific to the device or browser on which they are

exercised, you will need to opt out on every browser and device that you use.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online

services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more

about “Do Not Track,” please visit http://www.allaboutdnt.com.

Other Sites and Services

Our services may contain links to websites and other online services operated by third parties. In

addition, our content may be integrated into web pages or other online services that are not associated

with us. These links and integrations are not an endorsement of, or representation that we are affiliated

with, any third party. We do not control websites or online services operated by third parties, and we are

not responsible for their actions. This Privacy Policy does not apply to such third-party sites or services.

Security

We employ a number of technical, organizational, and physical safeguards designed to protect the

personal information we collect. However, no security measures are failsafe and we cannot guarantee

the security of your personal information.

Children’s Privacy

Our services are not intended for use by children under 13 years of age. If we learn that we have

collected personal information through the services from a child under 13 without the consent of the

child’s parent or guardian as required by law, we will delete it.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy

Policy, we will notify you by updating the date of this Privacy Policy and posting it on the website, or as

otherwise required by law.

How to Contact Us

If you have any questions about this Policy or our privacy practices, please contact us by email at

contact@mymeddefend.com].